END_USER
Access the JSBL IT Service Catalog, find answers in the Knowledge Base, report an issue, or track active support requests.
Request account creation or permission modification for Core Banking client (Temenos T24).
Order and configure a standardized secure POS/Clearing counter terminal for cheque truncation scan operations.
Unlock locked bank staff login profile or reset expired Active Directory passwords.
Report hardware issues or request secure service vendor dispatch for ATM Cash Dispenser errors/jams.
Request a temporary visitor pass for a guest, requiring manager approval and a security team check.
Request for setting up a new employee with necessary IT access, accounts, and equipment.
Initiates the complete offboarding process for an employee, including system ID disabling, Google Workspace license revocation, IT asset collection (Laptop, mobile), and clearance from the Fixed Asset team, adhering to industry best practices.
Request a new or replacement laptop for an employee, subject to manager approval and IT provisioning.
Meri field merimarzi
Request a new Zoom license or upgrade an existing one for meeting and webinar needs.
Step 1: Open T24 client browser, verify HTTPS SSL cert is trusted. Step 2: Clear browser cache. Step 3: Enter AD username/password, select default company code (PK-0010001). If connection fails with "Timeout", verify primary gateway VPN status.
In case of Swift network outage: Step 1: Check primary connection router status. Step 2: Route critical clearing messages via the secondary fallback leased-line VPN channel to State Bank of Pakistan (SBP). Step 3: Inform Helpdesk immediately to flag alert.
JSBL Security Policy requires password changes every 45 days. Minimum 12 characters, uppercase, lowercase, numbers, and special symbols. Reset password on self-service AD portal before expiry to avoid locked accounts.
